Last updated 25 October 2026
GlowBook is operated by Dashttp Ltd, a company registered in Ghana, with its office at 04 Kundum Ave, Tema, Ghana. In these terms “GlowBook”, “we” and “us” mean Dashttp Ltd. “You” means anyone who uses GlowBook, whether to book a service or to offer one.
GlowBook is an online booking and business management system for businesses that sell their time: salons, spas and barbers, and also tutors, trainers, photographers, clinics, cleaners, mechanics, consultants and any other business whose clients book an appointment. Businesses use GlowBook to take bookings and deposits online and to run their calendar, team, clients and payments. Customers use it to find a business, book a time with it and pay online. The businesses on GlowBook are independent businesses. They are not employees, agents or partners of Dashttp Ltd. Each business decides its own services, prices, deposits and opening hours, and is responsible for the services it provides. When you book, the appointment is an agreement between you and that business; GlowBook provides the platform through which it is made and paid for, and does not provide the service itself.
You must be at least 18 years old to create an account or make a booking. By using GlowBook you confirm that you are. You agree to give accurate details (your name, phone number and email address) and to keep your sign-in details to yourself; you are responsible for what happens under your account. A business that lists on GlowBook must be a real business, entitled to offer the services it lists.
Some services require a deposit to confirm the booking. The deposit amount is shown before you pay. The remaining balance is paid to the business at your appointment, or through GlowBook if the business asks for it that way. A booking is confirmed when the deposit is paid (or, for a booking made with the business directly, when the business records it). Prices and deposits are set by each business and may change; the price shown when you book is the price you pay.
GlowBook is a platform: businesses use it to host their services and take bookings, and each business sets its own prices and policies. The rules below are GlowBook’s general terms and are the default for every booking. If a business publishes its own terms and they differ from these, the business’s terms apply to bookings with that business. You can read a business’s policy, next to these terms, on its policy page before you pay.If you cancel early, by default at least 24 hours before your appointment, your deposit is not lost: it becomes store credit, a gift card for what you paid, sent to you straight away and spendable only with that business. A business may instead choose to refund you to the payment method you used; its policy page says which. A booking may be rescheduled up to two times. If a business cancels your booking, your deposit is returned in full, as store credit or as a refund, whenever it happens.If you cancel closer than that, the deposit is not returned, because the business held the slot for you and can no longer fill it. You can still phone the business: until 2 hours before your appointment it may offer store credit or a new time, but it does not have to.By default, a no-show is not refundable. If you do not attend and have not told the business beforehand, your deposit is not refunded: your booking locked the business’s calendar, and a message in time would have let it give that slot to someone else. If you contact the business before your appointment and ask to cancel, a refund can be issued as described above.
Deposits, gift cards and any balance paid through GlowBook are processed by Paystack, a licensed payment provider. GlowBook never sees or stores your card number or your mobile-money PIN. Paystack may ask for an email address for your receipt. Money paid for a service goes to the business; GlowBook charges the business a platform fee. A business may choose to pass platform and payment processing on to you. If it does, it is shown as its own line, “Platform and payment processing”, before you pay, and never added without being shown.Usage fees for businesses. A business that uses GlowBook’s paid features (the AI assistants, and the WhatsApp messages, WhatsApp templates and SMS sent for it) pays a usage fee for each, at prices GlowBook tells that business in advance. A business is only charged once GlowBook has told it that usage fees apply. Usage builds up over a monthly period that ends on the cut-off day, the 28th unless GlowBook tells the business otherwise. After each cut-off the business gets a statement on its Billing page listing each service, how much was used and the amount, and it can pay a statement at any time with Pay now. Depending on the payment option GlowBook sets for the business, the statement may instead be added to the business’s outstanding balance at the cut-off, or added to it each day as usage builds up, and then taken from its later payouts like any other balance; or it may be charged to a card the business has saved for this. A business can set a monthly limit: when its usage reaches the limit, the AI assistants pause until the next period, and messages about bookings keep being sent.
A gift card bought through GlowBook can be spent with the business that issued it, in one visit or across several, until it is used up. Anyone who has the card’s code can spend it, so keep it to yourself. Gift cards are not exchangeable for cash except where the law requires it.
GlowBook sends booking confirmations, reminders and payment messages by SMS, email and WhatsApp. These are part of the service. Every client, including walk-ins booked at the desk, is notified by WhatsApp as well as SMS, and we communicate with clients through WhatsApp. Send STOP WhatsApp at any time to stop WhatsApp messages (texts about your bookings still go out), and START to turn them back on. Offers and rebooking reminders on WhatsApp are sent only if you ask for them. Reminders and other non-essential messages can be turned off in your notification settings. Some WhatsApp replies are written by an automated AI assistant. It can help you find a business, a service and a time, and send you a link to pay your deposit, but it only makes a booking after you tap Confirm. You can ask for a person at any time, and a person from the business or from GlowBook will take over.
Do not use GlowBook to harass staff or other customers, to make bookings you do not intend to keep, to pay with money or cards that are not yours, to scrape or copy the platform, or to do anything that breaks the law. Businesses must not list services they cannot lawfully provide or use customer details for anything other than serving the customer.
We may suspend or close an account that breaks these terms, is used for fraud or abuse, or repeatedly fails to attend bookings. You can close your account at any time by contacting us. Closing an account does not cancel bookings already made or refund deposits already forfeited under section 5, and we keep the records the law requires us to keep (see our Privacy Policy).
We work to keep GlowBook available and accurate, but we provide it “as is”. We are not responsible for the services a business provides, for how a service turns out, or for a business’s own actions. To the extent Ghanaian law allows, our liability to you for anything arising from your use of GlowBook is limited to the amounts you paid through the platform in the ninety days before the claim. Nothing in these terms limits liability that the law does not allow to be limited.
We may update these terms from time to time. When a change matters, we will say so in the app or by message before it takes effect. Continuing to use GlowBook after that means you accept the updated terms.
These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction over any dispute about them. We would rather sort things out directly first — contact us.
Legal questions and requests: dashttpltd+glowbook@gmail.com. Dashttp Ltd, 04 Kundum Ave, Tema, Ghana. See also our Privacy Policy.
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